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Libary Services > Performance Pledge

Service
Our Promises
Target
Processing of Membership RegistrationMembership registration process be completed within 30 minutes
95%
Replacement of Membership CardsMembers who come in person to replace membership cards could complete the process within 30 minutes
95%
Borrowing Service Members who come in person to borrow reading material get it within 30 minutes;
loans by telephone be processed within 1 working day;
and inter-library loans 2 working days
95%
Mailing of Subscribed MaterialReading material borrowed by readers be sent within 1 working day upon receipt of application
95%
Processing Book Transcription Applications of IndividualsApplications from individual members for transcribing books into braille be processed within 2 working days upon receipt of application
95%
Volunteer ReferralsRequired volunteer service be provided to applicant within 14 working days
95%
Enquiries
  • Gerneral
  • Detailed

  • Response be given within 1 working day
    Response be given within 3 working days
    95%
    Handling ComplaintsInitial response be given within 5 working days;
    interim response in 14 working days;
    95%
     
     
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